We are sorry to hear that you are having trouble going to the event you purchased a ticket to through our platform. Your best bet is to contact the venue directly, as we deal with third party producers as a ticket selling platform. If you don’t get the resolution you were looking for, please contact us (add link to contact page) about lodging a dispute regarding your purchase. We take great pride in providing amazing customer service, and if a third party producer isn’t meeting the expectations of our end-user customers, we will take the matter up directly with them.